Returns & Exchange Policy
At VASKA, we strive to ensure customer satisfaction. If you are not happy with your purchase, you may request a return or exchange as per the policy outlined below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 14 days of delivery.
- Products should be unused, unwashed, and in original packaging with tags attached.
- Final sale items, gift cards, and customized products are non-returnable.
2. How to Initiate a Return
- Log in to your VASKA account and navigate to the "My Orders" section.
- Select the item you wish to return and submit a return request.
- Once approved, you will receive a return shipping label.
- Pack the item securely and drop it at the nearest courier service.
3. Refund Process
Refunds are processed within 7-10 business days after the returned item has been received and inspected. The amount will be credited to the original payment method.
4. Exchange Policy
- Exchanges are available for size and color variations of the same item.
- If the requested variant is unavailable, a refund will be processed instead.
- Customers must return the original item before the exchange is dispatched.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery to request a replacement.
6. Contact Us
For further assistance regarding returns and exchanges, please contact us.